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Thinking of Calling Our Technical
Help Line for Assistance?
Before
calling our Technical Help Line, visit
www.smooth-on.com
Why Should I
Visit Your Website First?
1.
Our website will give you a foundation and common point of
reference for speaking with us. You will learn a lot about
products, applications and other information. It will
bring your line of questioning to a higher level and
actually save you time.
2.
You may be able to narrow your product options and ask us
more focused questions about your project.
Check
Out Our FAQ Section.
3.
If you can identify a product that you think may do the job
for you, read the
technical
bulletin for that product. Technical bulletins
are loaded with information that will answer many of your
questions or help you
better understand a technician when
you call.
We're Happy To
Help, But Please . . .
At any
given time, there are a dozen people behind you waiting for
technical assistance. Our goal is to maximize
everyone's technical help experience, so please:
•
do not ask us to hold while you take another phone call,
answer the door, feed the dog, etc.
•
don't be offended if we ask you to call back after you have
had a chance to experience our website. You'll get the
most out of your tech call if you browse our website at your
leisure, develop a list of questions about your project and
then call us.
We want
to maximize everyone's technical help call experience and
look forward to assisting you. Call us toll free
at 800-762-0744 or at 610-252-5800.
Technical
Assistance Policy
Our technical help line receives many calls daily. We
find that people often have the wrong impression as to just
what our responsibilities are in offering this assistance, and
want to be
very clear about what you should and should not
expect from us.
Our liquid
rubbers, plastics, foams and other materials are purchased by
many people around
the world to be used for many different
types of applications.
Discussing
your project and objectives and then recommending the material
or combination of materials
that we think will do the job for
you is the best we
can do in offering technical advice.
We can
never guarantee or warranty that any Smooth-On product
will work for your
specific application for the simple reason
that, in using these materials, there is a lot that
can go
wrong that is not material related.
We have no
control over the many processing variables associated with
working with these materials such as aptitude of the user
(experience and ability) and processing conditions
(such as
environment, and many others).
Beginners especially have a high rate of “first time”
failure due to inexperience with these materials and
mold making/casting in general. Smooth-On is responsible for
the quality of the material that you buy, not the
inexperience of the individual using the material.
We want you to be successful every time! Your best defense
against product failure if you are new to mold making and
casting is to read the technical bulletin for the product
you are using and follow directions carefully.
You can also consult our “How
To Make Molds and Castings” handbook and view our award
winning
“how to”
videos.
Ready to
Try These Materials
For the First Time?
Start
Small! If you are new to using these materials or
new to mold making and casting, we recommend that
you try
these products on a small project before "scaling up" to a
larger or more complicated project. Our
SuperSamplers offer a great value for first-time users.
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Smooth-On