Privacy Policy

Privacy Policy

(‘Smooth-On’, ‘we’ or ‘us’ or ‘our’) is committed to protecting and respecting your privacy. This Privacy Policy sets forth how we will use the personal information we collect from you, or that you provide to us, and your rights with respect to your personal information. Please read the following carefully to understand our views and practices regarding your personal information and how we will treat it.

WHAT PERSONAL INFORMATION WE COLLECT

We collect your personal information to enable us to fulfil purchase orders and contracts; buy, sell, promote and advertise our products and services; and maintain necessary legal, accounting and tax records. We will never collect any unnecessary personal information from you and do not use your personal information in any way, other than as specified in this notice. Accordingly, we may collect and the following personal information:

  • Information necessary to carry out the fulfilment of your orders, either on our website, in-store, or over the telephone. Generally, this information will consist of your: (i) name; (ii) mailing address; (iii) email address; (iv) telephone number or other contact information; and/or (iv) other billing information;
  • Information that you provide by filling in forms on our website. This includes information you provide when you subscribe or register for any service or classes we offer, post material, or request further services;
  • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them;
  • We may also ask you for information when you report a problem with our website; and
  • If you contact us, we may keep a record of that correspondence.

Further, we collect details of your visits to our website, which may include your IP address, operating system, and browser type to ensure website security and to improve our website’s functionality. This is statistical data about our users’ browsing actions and patterns and does not actually identify an individual. For the same reason, we may obtain this information by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. For more information about our cookie policy and to change your cookie settings, please view the attached link: Cookie Policy

HOW WE USE YOUR PERSONAL INFORMATION

We do not sell your personal information.  Further, we do not disclose your personal information any service providers except as set forth in this Privacy Policy.  We only collect your personal information for the purposes specified in this Privacy Policy and our Cookie Policy. The purposes and reasons for processing your personal information are as follows:

  • To provide you with our products and services and to ensure that all orders are completed and can be sent out to your preferred address;
  • To carry out our obligations arising from any contracts entered into between you and us;
  • To perform identity checks, where necessary, to protect our customers and us from fraud and/or theft;
  • To ensure appropriate website security;
  • As part of our legal obligations and for other business, accounting and tax purposes;
  • Provided that we have your consent, we will occasionally send you marketing and survey information and notifications about changes to our service. You have the right to withdraw your consent at any time and/or not respond to such communication;
  • To ensure that our website is presented in the most effective manner for you and your computer and to allow you to participate in interactive features of our service; and
  • To use for analytics purposes for marketing.

SHARING YOUR PERSONAL INFORMATION

We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement.  Accordingly, we do utilize service providers to provide business support services.  Personal information you submit may therefore be transferred to:

  • Information technology (“IT”) providers we utilize to provide IT support, security, and backup data storage for our databases;
  • Credit card processors we utilize to process customer credit card payments;
  • Firewall providers and website hosts;
  • Auditors and other professional advisers;
  • Law enforcement or other government and regulatory agencies or to other third parties as required by, and in accordance with, applicable law or regulation;
  • Third party organizations that provide us with goods, services, order fulfillment or other business support;
  • In the event that we sell or buy any business or assets, we may disclose your personal information to the prospective seller or buyer of such business or assets; and
  • If all or substantially all of its assets are acquired by a third party, personal information about customers will be one of the transferred assets.
  • Website analytics and service providers, see our cookie policy and change your cookie settings at Cookie Policy.

YOUR RIGHTS

You have the right to request information regarding the categories and specific pieces of personal information that we collect, the categories of personal information disclosed to service providers, and the purpose of our personal information collection (a “Verified Request”). If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible. You also have the right to unsubscribe from our website registration or direct marketing (“Unsubscribe Request”).

You have the right to request that we delete your personal information (“Deletion Request”). However, much of the personal information we collect is required for us to provide you with our products and services and we may not be able to offer all our products and services without it.

You can submit your Verified Requests, Deletion Requests, Unsubscribe Requests or any other request regarding your personal information can be submitted to us at: general@smooth-on.com.  Alternatively, you can call us toll free at 1-800-762-0744.

We take commercially reasonable steps to implement and/or to respond to your requests promptly.  If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request in order to ensure that your data is protected and kept secure. You will not be discriminated against for exercising your Privacy Rights.  We will not deny you products or services or charge different prices if you exercise your Privacy Rights.

SECURITY MEASURES

We take your privacy seriously and take every reasonable measure and precaution to protect and secure your personal information. We work hard to protect you and your personal information from unauthorized access, alteration, disclosure or destruction. Accordingly, all information you provide to us is stored on our secure servers and encrypted using SSL technology.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites operated by third parties over which we have not control.  You access such websites at your own risk and you should always read the privacy policies of the linked websites before disclosing any personal information.

CHILDREN’S PRIVACY

We do not solicit any personal information from children. If you are not eighteen (18) or older, you are not authorized to use our website.

CHANGES TO THIS PRIVACY POLICY

Any changes we may make to our Privacy Policy in the future will be posted on this page so that you will always know what information we collect, how we might use that information, and whether we may disclose it to anyone. Your continued use of the Website indicates your consent to the Privacy Policy as posted.

CONTACT US

If you have any questions about this Privacy Policy, please contact us at:  general@smooth-on.com.  Alternatively, you can call us toll free at 1-800-762-0744.

This Privacy Notice was last amended July 12, 2019.

Smooth-On ('we' or 'us' or 'our') is committed to protecting and respecting your privacy. This Privacy Notice sets forth how personal data we collect from you, or that you provide to us, will be processed. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Who We Are

Smooth-On, Inc. manufactures various liquid rubbers, plastics, and accompanying accessories for an enormous range of applications. We are a duly registered corporation incorporated in the Commonwealth of Pennsylvania, the United States of America.

What We Collect

We will never collect any unnecessary personal data from you and do not process your personal data in any way, other than as specified in this notice. Accordingly, we may collect and process the following personal data:

  • Information that you provide by filling out forms on our website (www.smooth-on.com). This includes information provided at the time of registering to use our website, subscribing to our newsletters and direct-marketing, posting material or requesting further services;
  • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them;
  • We may also ask you for information when you report a problem with our website; and
  • If you contact us, we may keep a record of that correspondence.

Further, we may collect details of your visits to our website, which may include your anonymized IP address; operating system information; and browser types to ensure website security and to improve our website's functionality. This is statistical data about our users' browsing actions and patterns and does not actually identify an individual or personal information.

We also utilize certain cookies that are temporarily stored on the hard drive of your computer to ensure website functionality. For more information about our cookie policy and to change your cookie settings, please view the attached link: https://www.smooth-on/page/cookies/.

How We Use Your Personal Data

Smooth-On takes your privacy very seriously and we only retain your personal data for as long as necessary and for the purposes specified in this notice. The purposes and reasons for processing your personal data are as follows:

  • If you voluntarily register to our site, we will occasionally send you marketing and survey information and notifications about changes to our service. Such information will be non-intrusive and is processed on the grounds of legitimate interests. You have the right to withdraw your consent at any time and/or not respond to such communication; and
  • To ensure that our website is presented in the most effective manner for you and your computer and to allow you to participate in interactive features of our service.

Your Rights

You have the right to access any personal data that Smooth-On processes about you and, if we did not collect the data directly from you, information about the source.

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.

You also have the right to request erasure of your personal data or to restrict processing in accordance with applicable data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use. However, much of the personal data we process is required for us to provide you with our services and we may not be able to offer our services without it.

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.

Safeguarding Measures

Smooth-On takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your personal data from unauthorized access, alteration, disclosure or destruction. Accordingly, all information you provide to us is stored on our secure servers and encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Sharing Your Personal Data to Third-Parties

We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. Personal data you submit may therefore be transferred to:

  • Third-party information technology ('IT') providers we utilize to provide IT support, security, and backup data storage for our databases;
  • Third-party firewall providers and website hosts;
  • Auditors and other professional advisers;
  • Law enforcement or other government and regulatory agencies or to other third parties as required by, and in accordance with, applicable law or regulation;
  • We may further transfer your personal data to any member of our group, which means our subsidiaries;
  • In the event that we sell or buy any business or assets, we may disclose your personal data to the prospective seller or buyer of such business or assets; and
  • If all or substantially all of its assets are acquired by a third party, personal data about customers will be one of the transferred assets.

Changes to this Privacy Notice

Any changes we may make to our Privacy Notice in the future will be posted on this page and, where appropriate, notified to you by e-mail.

How Long We Keep Your Data

Smooth-On only retains personal data for as long as is necessary to comply with our legal, accounting, tax, and other business obligations and we have retention policies to delete personal data when it is no longer required to comply these obligations. Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.

Requesting Access and Lodging A Complaint

Smooth-On only processes your personal data in compliance with this privacy notice and in accordance with the relevant data protection laws. If you wish to request access or to modify your personal data or you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you may contact us at:

Smooth-On, Inc.
5600 Lower Macungie Rd
Macungie, PA 18062
Telephone: 610-252-5800
Email: privacy@smooth-on.com

Further, if you are not satisfied with our response, you may contact your country's GDPR Supervisory Authority.