Smooth-On, Inc. is committed to protecting your privacy. This Statement of Privacy applies to Smooth-On, Inc. Web site and governs data collection and usage at all Smooth-On, Inc. sites and services; it does not apply to other online or offline sites, products or services. Please read the Smooth-On, Inc. Statement of Privacy.
Smooth-On, Inc. is a general audience web site, intended for users of all ages. Personal information of all users is collected, used and disclosed as described in this Statement of Privacy.
Collection of your Personal Information
As an E-commerce Web site, Smooth-On, Inc. collects personal information, such as your e-mail address, name, home or work address or telephone number. Information collected by Smooth-On, Inc. is used solely for the purpose of billing and shipping your online purchases. Smooth-On, Inc. does not collect any information about your computer hardware and software.
Smooth-On, Inc. encourages you to review the privacy statements of Web sites you choose to link to from Smooth-On, Inc. so that you can understand how those Web sites collect, use and share your information. We are not responsible for the privacy statements or other content on Web sites outside of the Smooth-On, Inc. Web site.
Use of your Personal Information
Smooth-On, Inc. and its operational service partners collect and use your personal information to process product orders and deliver the products requested. It is possible that Smooth-On, Inc. may also use personal information to inform you of other products or services available from Smooth-On, Inc. and its affiliates. Smooth-On, Inc. may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
Smooth-On, Inc. does not sell, rent or lease its customer lists to third parties. Smooth-On, Inc. may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your personal information (e-mail, name, address, telephone number) is not transferred to the third party.
We occasionally hire other companies to provide limited services on our behalf, such as handling the processing and delivery of mailings, providing customer support, processing transactions, or performing statistical analysis of our services. We will only provide those companies the personal information they need to deliver the service. They are required to maintain the confidentiality of your information and are prohibited from using that information for any other purpose.
Smooth-On, Inc. does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.
Smooth-On, Inc. may access and/or disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Smooth-On, Inc. or the site; (b) protect and defend the rights or property of Smooth-On, Inc., including its Web site; or (c) act under exigent circumstances to protect the personal safety of users of Smooth-On, Inc. or the public.
Personal information collected on this site may be stored and processed in the United States or any other country in which Smooth-On, Inc. or its affiliates, subsidiaries or agents maintain facilities, and by using this site, you consent to any such transfer of information outside of your country. Smooth-On, Inc. abides by the safe harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Union.
Control your Personal Information
Smooth-On, Inc. offers its customers choices for the collection, use and sharing of personal information. You may go notify us of your preferences by contacting us. Please be sure to provide complete account information so we can identify you in our records.
You may also stop the delivery of future promotional e-mail from Smooth-On, Inc. by responding directly to any email you receive with a request to remove you from the mailing list.
Security of your Personal Information
Smooth-On, Inc. is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access, that are located in controlled facilities. When we transmit highly confidential information (such as a credit card number) over the Internet, we protect it through an EV-SSL Cerfiticate verified by GeoTrust.
Changes to this Statement
Smooth-On, Inc. will occasionally update this Statement of Privacy to reflect company and customer feedback. If there are material changes to this Statement or in how Smooth-On, Inc. will use your personal information, Smooth-On, Inc. will prominently post such changes prior to implementing the change. Smooth-On, Inc. encourages you to periodically review this Statement to be informed of how Smooth-On, Inc. is protecting your information.
This Privacy Notice was last amended July 12, 2019.
Smooth-On ('we' or 'us' or 'our') is committed to protecting and respecting your privacy. This Privacy Notice sets forth how personal data we collect from you, or that you provide to us, will be processed. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
Who We Are
Smooth-On, Inc. manufactures various liquid rubbers, plastics, and accompanying accessories for an enormous range of applications. We are a duly registered corporation incorporated in the Commonwealth of Pennsylvania, the United States of America.
What We Collect
We will never collect any unnecessary personal data from you and do not process your personal data in any way, other than as specified in this notice. Accordingly, we may collect and process the following personal data:
- Information that you provide by filling out forms on our website (www.smooth-on.com). This includes information provided at the time of registering to use our website, subscribing to our newsletters and direct-marketing, posting material or requesting further services;
- We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them;
- We may also ask you for information when you report a problem with our website; and
- If you contact us, we may keep a record of that correspondence.
Further, we may collect details of your visits to our website, which may include your anonymized IP address; operating system information; and browser types to ensure website security and to improve our website's functionality. This is statistical data about our users' browsing actions and patterns and does not actually identify an individual or personal information.
How We Use Your Personal Data
Smooth-On takes your privacy very seriously and we only retain your personal data for as long as necessary and for the purposes specified in this notice. The purposes and reasons for processing your personal data are as follows:
- If you voluntarily register to our site, we will occasionally send you marketing and survey information and notifications about changes to our service. Such information will be non-intrusive and is processed on the grounds of legitimate interests. You have the right to withdraw your consent at any time and/or not respond to such communication; and
- To ensure that our website is presented in the most effective manner for you and your computer and to allow you to participate in interactive features of our service.
You have the right to access any personal data that Smooth-On processes about you and, if we did not collect the data directly from you, information about the source.
If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.
You also have the right to request erasure of your personal data or to restrict processing in accordance with applicable data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use. However, much of the personal data we process is required for us to provide you with our services and we may not be able to offer our services without it.
If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.
Smooth-On takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your personal data from unauthorized access, alteration, disclosure or destruction. Accordingly, all information you provide to us is stored on our secure servers and encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Sharing Your Personal Data to Third-Parties
We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. Personal data you submit may therefore be transferred to:
- Third-party information technology ('IT') providers we utilize to provide IT support, security, and backup data storage for our databases;
- Third-party firewall providers and website hosts;
- Auditors and other professional advisers;
- Law enforcement or other government and regulatory agencies or to other third parties as required by, and in accordance with, applicable law or regulation;
- We may further transfer your personal data to any member of our group, which means our subsidiaries;
- In the event that we sell or buy any business or assets, we may disclose your personal data to the prospective seller or buyer of such business or assets; and
- If all or substantially all of its assets are acquired by a third party, personal data about customers will be one of the transferred assets.
Changes to this Privacy Notice
Any changes we may make to our Privacy Notice in the future will be posted on this page and, where appropriate, notified to you by e-mail.
How Long We Keep Your Data
Smooth-On only retains personal data for as long as is necessary to comply with our legal, accounting, tax, and other business obligations and we have retention policies to delete personal data when it is no longer required to comply these obligations. Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.
Requesting Access and Lodging A Complaint
Smooth-On only processes your personal data in compliance with this privacy notice and in accordance with the relevant data protection laws. If you wish to request access or to modify your personal data or you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you may contact us at:
5600 Lower Macungie Rd
Macungie, PA 18062
Further, if you are not satisfied with our response, you may contact your country's GDPR Supervisory Authority.