If you purchased material from a Smooth-On distributor, please contact the distributor to discuss their returns policy.
If you purchased material directly from Smooth-On, we will accept material for return if:
- The request to return material is made within 30 days of original invoice date.
- It has not been opened and is in original packaging.
- It has at least 50% shelf life remaining.
Important: all returns are subject to a 20% restocking fee.
To determine if material is suitable to be returned:
Look on either the outer carton or individual container labels to find the six digit lot number for both Part A and Part B. Call Smooth-On at (610) 252-5800 (8:30AM - 5:30PM Eastern Time) to request return authorization. Based on the lot numbers you provide, a date of manufacture will be determined.
If a material is deemed suitable to be returned:
A Return Authorization Number will be issued.
Note: Material returned to Smooth-On without an RMA will be refused or processed without credit being issued.
Send material FREIGHT PREPAID, to:
5600 Lower Macungie Road
Macungie, PA 18062
Appropriate credit will be made to your account or credit card when the returned product is verified using above criteria. All returns are subject to a 20% restocking fee. Customer is responsible for all related freight charges.
Please contact Smooth-On at (610) 252-5800 if you have questions regarding this policy.