If you purchased material from a Smooth-On distributor, please contact the distributor to discuss their returns policy.
If you purchased material directly from Smooth-On, we will accept material for return if;
Important; all returns are subject to a 20% restocking fee.
To determine if material is suitable to be returned;
Look on either the outer carton or individual container labels to find the six digit lot number for both Part A and Part B. Call Smooth-On at (610) 252-5800 (Eastern Standard Time) and give the lot numbers for Part A and Part B to an associate in the technical service department.
Based on the lot numbers you provide, a date of manufacture will be determined.
If a material is deemed suitable to be returned;
A Return Authorization Number will be issued.
Note; Material returned to Smooth-On without an RMA will be refused or processed without credit being issued.
Send material FREIGHT PREPAID, to:
Smooth-On at 5600 Lower Macungie Road, Macungie PA 18062
Appropriate credit will be made to your account or credit card when the returned product is verified using above criteria. All returns are subject to a 20% restocking fee.
Please contact Smooth-On at (610) 252-5800 if you have questions regarding this policy.