What is Smooth-On's Return Policy?

If you purchased material from a Smooth-On distributor, please contact the distributor to discuss their returns policy.

If you purchased material directly from Smooth-On, we will accept material for return if;

  1. The request to return material is made within 30 days of original invoice date.
  2. It has not been opened and is in original packaging.
  3. It has at least 50% shelf life remaining.

Important; all returns are subject to a 20% restocking fee. 

To determine if material is suitable to be returned;

Look on either the outer carton or individual container labels to find the six digit lot number for both Part A and Part B. Call Smooth-On at (610) 252-5800 (Eastern Standard Time) and give the lot numbers for Part A and Part B to an associate in the technical service department.

Based on the lot numbers you provide, a date of manufacture will be determined. 

If a material is deemed suitable to be returned;

A Return Authorization Number will be issued.

Note; Material returned to Smooth-On without an RMA will be refused or processed without credit being issued.

Send material FREIGHT PREPAID, to:

Smooth-On at 5600 Lower Macungie Road, Macungie PA 18062

Appropriate credit will be made to your account or credit card when the returned product is verified using above criteria. All returns are subject to a 20% restocking fee. 

Please contact Smooth-On at (610) 252-5800 if you have questions regarding this policy.

This FAQ article is offered as a guideline and offers possible solutions to problems encountered during mold making and casting. No warranty is implied and it is up to the end user to determine suitability for any specific application. Always refer to the provided Technical Bulletins (TB) & Safety Data Sheets (SDS) before using any material. A small scale test is suggested to determine suitability of any recommendation before trying on a larger scale for any application.